Anyone who receives a new City cell phone or a new personal cell phone that accesses city email externally; that device will have to set up the two-factor authentication on their new phone BEFORE handing over the old phone. 

 Instructions:

1.  Go to the app store on the new phone and download the Microsoft Authenticator and Microsoft Office apps.  

2.  Follow the instructions in the document from the previous email. Or go to https://aka.ms/mfasetup.

If you do not complete the process,  you WILL NOT have access to your email externally. Please send an email to MIS and we can clear it. If you need additional assistance with setting up the two-factor authentication on your device; please come to the MIS department with your new device and we will help you get it setup.