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To configure MFA for RecPro please follow the instructions in this article.
RecPro Remote Hosting MFA Instructions
In an effort to increase security, RecPro is now requiring Multi-Factor Authentication (MFA) for remote hosting. Beginning April 2nd, 2024, logins will need to be verified on the 1st of each month.
Each month, you will be required to
- Authenticate your user account
- Download a new Remote Desktop file and save it to your desktop
Please follow the instructions shown below.
Sample Error when the Remote Desktop File has Expired
When connecting to RecPro remote desktop, this error (or similar) will be displayed at the time when authentication is required. Your current remote desktop connection will not work and will need to be updated. In order to do this, you must complete the following steps to authenticate your account and retrieve the new remote desktop file.
Instructions
Authenticate User Account
1) Open a web browser (ex. Chrome, Edge) and go to mycloudmfa.com. Enter the username and password that is normally used for your remote desktop login. Press the Log In button.
2) You will see the following message. A message was sent to your email.
3) Then, you will be redirected to this screen and prompted to enter the verification code.
4) Open your email that is associated with your remote hosting account to retrieve the verification code. If you did not receive the message in your inbox, then make sure to check the spam/junk folder. The following is an example of the message that you should receive. If you did not receive an email, then repeat the login as shown in step 1.
5) Go back to your web browser and enter the verification code.
6) In your web browser, you will be redirected to cloud.recprosoftware.com. Enter your user name and password.
7) Download New Remote Desktop Files
Once logged in, you will see the icons for your new remote desktop files. Click on each icon to download. These can be saved to your Windows desktop for future use. However, they will expire at the first of each month and you will have to authenticate your user account and retrieve new files each month.
Please note that once you are connected to your remote desktop session, nothing will change for the login used for the RecPro application.
